Check your order status by contacting us directly through our Contact Us form for the fastest response. Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at email@example.comWhere do you ship from?
We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
How long will it take for my items to arrive?
It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
How long will it take to receive a tracking number?
It will take usually between 2-5 business days.
Where can I place an order from?
You can place an order from any country, we ship Worldwide.
Is shipping really FREE?
Yes, shipping is FREE Worldwide on most items. On other specific items we offer FREE Shipping over $40.
Where is you company located?
We have our office in Saint Cloud, FL, USA; Supply warehouses in: USA; High-Quality vendor contacts in: China
Which currency will I be charged in?
We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Who can I contact if I have a problem with my order?
All inquiries can be forwarded to firstname.lastname@example.org
How can I pay?
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
Is Checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure.
If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Will I (the customer) have to pay customs?
For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
When will my order be shipped?
Most orders of in-stock items will ship out the day after the order is placed.
Please keep in mind, orders do not ship on weekends or on these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day.
Orders shipped via USPS will not ship on holidays observed by the US Postal Service, such as President’s Day, Martin Luther King Day, etc.
How quickly are orders delivered after shipment?
Once your order leaves the warehouse, the shipping method you select determines how quickly the order will arrive to your doorstep.
Domestic (US) shipping methods:
- Standard Shipping — Delivers within 5-9 business days of placing order.
- UPS Ground — Delivers within 5-7 business days of placing order.
- UPS 3 Day Select — Delivers within 5 business days of placing order.
- UPS 2nd Day Air — Delivers within 4 business days of placing order.
- UPS Next Day Air — Delivers within 3 business days of placing order.
When shipping to a PO Box or an APO/FPO address, your order will be delivered by the US Postal Service. UPS does not ship to PO Boxes.
International shipping methods:
- International Standard — Delivers in 2-4 weeks, unless delayed in customs. No tracking information is available for orders shipped outside the US. International and military orders may experience delays in shipping due to inbound and outbound processing.
- UPS Worldwide Expedited — Delivers within 2-5 days, though these orders can sometimes be delayed by customs. Tracking information is available for these orders.
Orders will not be delivered on the weekend. However, the US Postal Service does deliver some items on Saturdays, so if you choose Standard Shipping, your order may arrive on a Saturday with your regular mail delivery.
How can I track my order?
The tracking number associated with your order will be sent in your shipping confirmation email. If you didn’t receive, or cannot find your shipping confirmation email, please submit a request and our fulfillment center will get back to you with this information shortly.
Domestic and international orders sent with standard shipping will not have a tracking number, but you can check the status of your order through our fulfillment center: Check Order Status.
Is UPS expedited shipping guaranteed?
If your order arrives later than it should have, please submit a request to our fulfillment center. Unfortunately, Slack nor our fulfillment center can help delivery delays caused by inclement weather.
Note: UPS expedited shipping refers to the time in shipping, and not the total time it will take to receive your order. All orders require a processing period of 1 business day. So, if you select Next Day Air for an in-stock item on a Friday, it will likely ship out on the following Monday and arrive on Tuesday.
Can I change or cancel my order?
Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or cancelled once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please submit a request to our fulfillment center ASAP.
My order has already shipped. Can I have the delivery address changed?
The shipping address for orders that are already on their way to you cannot be changed by Slack or our fulfillment center.
USPS is not able to change delivery addresses once an order has been shipped.
UPS is sometimes able to change the shipping address. Call 1-800-PICK-UPS and provide your tracking number to check if the address can be changed. Note that changing the address is likely to delay your delivery.
Can I return or exchange an item I’ve purchased?
If you need to return an item or exchange it for a different size, just submit a request to our fulfillment center and they’ll help right away. Items can be returned within 30 days of purchase for a refund or an exchange.
What if I order something that’s out of stock?
We work very hard to prevent this from happening. Occasionally, however, orders might slip through that contain out-of-stock items. In these cases, out-of-stock item(s) or your entire order may be cancelled; you will, of course, receive a refund to your credit card for any items that cannot be shipped. Our fulfillment center will also contact you to let you know that your order has been modified.
Will I be charged a customs fee for my order?
All orders shipped outside the United States may be assessed customs fees by the government of the destination country. The shipping fees charged for your order do not include custom fees. If you’re unsure of your country’s laws and policies regarding customs fees, please contact your local customs office. We strongly recommend you familiarize yourself with the customs charges in your country before you place an order.
I have a question about Atypical Store shop that isn’t related to an order.
Contact Atypical Store directly through our support Email: